Appointment Center Specialist

Full time | Full day

Appointment Center Specialist

Posted 14 January by Groundworks

  • Denver

Company Description

Here at Groundworks our mission is to go above and beyond in all that we do. Our mission is “to protect, repair, and improve our customers’ greatest asset – their home.” We are building the nation’s leading foundation services company.” Groundworks is comprised of great brands throughout the country including Complete Basement Systems, Florida Foundation Authority, Foundation Recovery Systems, Foundation Repair of Western Colorado, Indiana Foundation Service, Innovative Basement Authority, JES Foundation Repair, Mount Valley Foundation Services, Ohio Basement Authority, Ohio Basement Systems, Tar Heel Basement Systems, AFS Foundation & Waterproofing Specialist, Foundation Systems of Michigan, Aquaguard Foundation Solutions, and DryPro Foundation & Crawlspace Specialists.

We here are Groundworks unite as a team and believe in Core Values 1. We work until it’s done right. 2. Build open and honest relationships with communication. 3. Deliver quality through great service. 4. Embrace and drive growth. 5. Everyone puts their boots on the same way. 6. Embrace meritocracy. Our core values are more than just a plaque, they are the foundation of our decisions – they are who we are and the standard we hold ourselves to. We will demonstrate our values through our actions, not just our words. We here at Groundworks are dedicated to finding an Appointment Center Specialist that would be a great fit for our company, and most importantly our customers!

Job Description

The Appointment Center Specialist is the first point of contact for Groundworks customers. It is important that a warm, welcome, and positive image of the company is given through the phone by having an energetic and positive attitude with every customer interaction.

Job Responsibilities:

  • Represents the Company through Customer Contact
  • Must be positive and motivated with excellent communications skills
  • Ability to adapt quickly to changes in work strategy
  • Telephone Interaction with Customers
  • Inbound and Outbound Calls
  • Sets sales appointments
  • Sets annual maintenance/warranty appointments
  • Performs customer follow ups with a variety of information
  • Maintains Customer Information
  • Records and updates computer-based customer information accurately and timely
  • Provides necessary information to inner-company resources
  • Distributes information as needed for company flow
  • Performs administrative duties
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • All other duties as necessary


  • Typically possesses a High School Degree/GED
  • Previous call center/customer service experience highly desired
  • Customer Focus; Customer Service
  • Sales mentality
  • Phone Skills
  • Excellent Oral/Verbal Communication
  • Excellent writing skills
  • People Skills; Interpersonal Savvy
  • Problem Solving
  • Data Entry Skills

Additional Information

Groundworks is the nation's fastest-growing foundation repair company and a recognized leader in our field. We win every day by being the best at being better. We seek only the most hard-working and dedicated people to join our team. If you are a leader, seek to grow every day both personally and professionally, and are humble, hungry and ready to grind, you are a perfect candidate for our position. Contact our recruiter now and let's start a conversation about your future with our team.

All your information will be kept confidential according to EEO guidelines.


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