Senior Service Engineer

Full time | Full day

Senior Service Engineer

Posted 22 July by ABB LTD

  • Denver

Senior Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will be responsible for executing medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. Reporting to the Service Team Leader, you will deliver excellent customer service by meeting customers' needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.

Your responsibilities

  • Service delivery:Performs medium to high complex Service tasks like installation , commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
  • Customer approach: Ensures customer satisfaction by executing service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
  • Materials and supply: Coordinates, prepares, and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities. Prepares standard lists for ease of work.
  • Documentation and reports: Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Create standards or job durations.
  • Troubleshooting: Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots complex equipment failure and makes recommendations to avoid repeating the problem in the future.
  • Operational excellence: Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.
  • Health, safety and integrity: Actively ensures that HSE practices are of high standard. Works to eliminate unsafe practices and incidents.
  • Processes and Tools: Consistently applies functional processes considering links to other teams.

Your background

  • Minimum Associate's Degree in electrical engineering or design.
  • A minimum of 4 years of relevant service experience working with industrial power delivery.
  • Bachelor's Degree in electrical engineering or equivalent experience is preferred.
  • Ability to communicate with coworkers, dispatchers, customers & sales managers.
  • Electrical safety, NFPA 70E training, Lock-out Tag-out adherence.
  • Experience & knowledge on low & medium voltage power delivery equipment: Switchgear, breakers, transformers, protective relaying, manual & automatic transfer switches.
  • Experience and knowledge running test equipment and software: Insulation Resistance, DLRO, TTR, Power Factor, Relay Testing, breaker trip testing & High Current test sets.
  • Preferred experience using PowerDB for maintenance reporting.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.


  • Retirement plan
  • Life insurance
  • Disability insurance
  • Medical insurance
  • Wellbeing program

More about us

ABB Distribution Solutions are a global leader in power distribution solutions, delivering pioneering low and medium-voltage innovations and services. We care about your tomorrow, providing solutions for a smarter, safer, environmentally friendly and more reliable flow and distribution of electricity. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner.

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